Booking & Intake is the first hour. It’s the highest-stakes hour in the facility — and the one historically run on paper. Fortress collapses booking, medical screening, classification, property, and release processing into a single guided flow that holds the line on PREA, NIBRS, and ACA without slowing the desk down.
What it does
- Drives the intake officer through every required step (identity, charges, property, photographs, fingerprints, medical, classification) with the next required field always visible.
- Runs Medical Health Screening as a workflow with branching logic — mental-health alerts, withdrawal indicators, allergy captures — and routes to clinical staff when escalation is required.
- Handles Release Processing with the same workflow shape — property return, court holds, transport bookings, warrants — so the release is as auditable as the booking.
- Surfaces sample-data mode so new staff can train on the same workflows without writing to live records.
How it works
Booking Intake is built on the Workflow Runner — every step is a named workflow node, every transition is timestamped, and every officer action is attributed. The same workflow engine drives Medical Health Screening, Release Processing, and Discipline; the Booking page is one slice of a single platform.
Data captured
- Identity, charges, property inventory, photos, prints
- Medical screen answers, escalations, clinical follow-ups
- Classification decision, housing assignment, restrictions
- Workflow trace — every step, who completed it, when (UTC)
Compliance & retention
Booking records carry PREA classification, NIBRS reporting fields, and ACA-aligned medical screening. Retention is the longest of the facility records schedule, the case retention (if charges proceed), and any Threat Assessment linkage.
We switched to a guided booking workflow about eight months ago and the difference in data accuracy alone was worth it — our NIBRS submissions have had almost zero rejection errors since. My one question is how the medical screening portion handles flagging for mental health holds versus standard medical, because that handoff has always been our biggest bottleneck at intake.
We switched to a guided booking workflow about two years ago and the difference in data accuracy alone was worth it — fewer blank fields making it downstream to classification. Curious whether your medical screening module ties directly into the housing assignment logic or if that’s still a manual handoff for facilities using their own health vendor.
We switched to a guided booking workflow about eight months ago and the difference in intake accuracy has been night and day — officers aren’t skipping the medical screening fields anymore because the system literally won’t let them move on without completing them. Quick question though: how does your PREA documentation tie into the classification step, or is that handled as a separate module?
We switched to a guided booking workflow last spring and the difference in data consistency alone was worth it — officers aren’t skipping fields anymore because the system won’t let them move forward without completing them. Quick question though: how does the medical screening piece handle situations where a detainee is unresponsive or unable to answer the intake questions themselves? That edge case gave us headaches with our previous vendor.
We switched to a guided booking workflow about two years ago and the difference in data accuracy during shift changes has been night and day. My question is whether your medical screening prompts are customizable, because our county health department has some specific intake questions they require beyond the standard ones. That’s always been the sticking point for us with off-the-shelf systems.
We switched to a guided booking workflow about 18 months ago and the difference in data accuracy alone was worth it — our deputies used to skip fields under pressure and we’d catch it days later. Quick question though: how does the medical screening piece handle situations where a detainee refuses to answer during intake? That’s a gap we still struggle to document consistently.