Help Center

Help Center

Welcome to the Fortress Communicator Help Center. The articles below answer the questions we hear most often, from “how do I sign up” to “how does the encryption actually work.” If you cannot find what you are looking for, reach out via Contact Us.

Getting started

• Getting Started with Fortress Communicator — download, sign in, pick a plan, place your first call.
• Navigating the App: Every Menu Explained — a walk-through of every tab in the bottom bar.

Using the app

• Using Private Chat — Secure In-Network Messaging — end-to-end encrypted chat between Fortress users.
• Using SMS / MMS Chat — texting people who are not on Fortress, 10DLC compliance, anti-spam, costs.

Pricing & rates

• Pricing Plans — B2C and B2B — every tier, what is included, who it is for.
• Voice Call Rates — Domestic and International — bundle minutes, overage rates, international rate lookup.
• Rate Change Policy — the 30-day notice commitment.

Security

• Security & End-to-End Encryption — in plain language: trust badges, safety numbers, what we can and cannot defend.
• Download the Technical Whitepaper — the full IETF-RFC level detail for auditors and security researchers.

Account management

• Managing Seats in Your Organization — for Plan Owners on Team, Business, and Enterprise plans.

Contact

• Contact Us — email, phone, hours of operation, response time commitments.

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