Help Center

How to reach Fortress Data Management Solutions — sales, support, and partnership contacts, plus hours of operation.

The full Fortress Communicator security whitepaper — IETF-RFC level detail on identity, key exchange, ratcheting, and the trust boundaries — available as a free PDF.

How Fortress Communicator protects your calls and messages — in plain language. End-to-end encryption, safety numbers, trust badges, and what we can and cannot defend.

All Fortress Communicator plans explained — Free, Basic, Pro, Premier for individuals; Team, Business, Enterprise for organizations — plus DID and top-up add-ons.

How SMS and MMS work in Fortress Communicator — when to use them, the 10DLC compliance rules, anti-spam, and per-message costs.

Private Chat is Fortress Communicator’s end-to-end encrypted messaging between Fortress users — free, secure, and only visible to the two phones in the conversation.

A guide for B2B Plan Owners — how seat-based plans work, how to invite teammates, suspend leavers, and stay inside your seat cap.

How we handle voice and SMS rate changes — 30 days notice, grandfathered bundles, and the right to cancel with a pro-rated refund if you do not like the new price.

Bundled minutes by tier, per-minute overage rates, and how to look up the international rate before you place the call.

A guided tour of every Fortress Communicator tab — Dialer, Directory, Recents, Messages, Groups, Private Chat, Voicemail, Video, and Settings — with practical tips for each.